For brands
Sponsor groups: send a request, agree an offer, fund it, and track results. The same articles live in their sections; this view collects the ones you reach for most.
Getting started
Heylo is a community management platform for in-person groupsSee what Heylo gives every group: a branded space with tools for events, communications, members, and payments, on any device or by email.InvitesSix ways to invite people to your group: a link, email, contacts, a QR code, the share sheet, or search. Invites are personalized by sender.Log inLog in to Heylo at heylo.com/login or in the app with your email, phone number, Google, or Apple, and what to do if Heylo cannot find your account.Multiple groupsThere is no limit on groups. Belong to as many as you like, create more than one, and connect chapters with organization level tools.
Events
Add to personal calendarAdd any Heylo event to Google, Outlook, or Apple Calendar by tapping its date and time, and keep the Heylo link for current details.Attendance, Check-ins and MilestonesGive members credit for showing up with event check-ins, see where milestone badges appear across Heylo, and check in guests at the event.EventSee what an event on Heylo includes, from registrations and chat to check-ins, location, tickets, and photos, all in one place.Event invitesShare an event with a personalized invite link that shows the recipient who invited them, which lifts registrations and attendance.Event photo albumsCollect event photos and videos in one album attendees can browse, download, and share with the event and group branding attached.Feedback for hosts and adminsSend admins a star rating and comment about the group, anonymously if you prefer, after an event, from the group tab, or when leaving.GuestsLet members bring friends and family by turning on guest registrations, naming each guest, and setting guest limits or a separate price.Integrate with Instagram and social mediaGenerate a square or vertical event graphic from the Stories button, then post it to Instagram or save it to your camera roll.LeaderboardSee who shows up most with an attendance leaderboard on the members tab, ranked by check-ins for the current month and for all time.Registration questionsCollect information from members during sign-up with free text or multiple choice questions, keep answers private, and export responses.Registrations and RSVPsSet up custom and multiple registrations, control who can see the attendee list, and open, close, or schedule registration for an event.Reminders and notificationsUnderstand how Heylo announces new and updated events, which reminders hosts and attendees get, and how to pick who hears about a change.SearchFilter a long list of events by searching event names, so a search for BBQ surfaces every event with that word in its title.Team RegistrationTurn a registration into a team sign-up, where a captain names the team, invites teammates from the group, and pays for everyone at once.Time zonesSet the time zone when you create an event, and every member sees the start time converted to the time zone on their own device.View events: Calendar and scroll to past eventsSwitch between the monthly calendar and the scrolling list on the events tab, browse months ahead or back, and jump back to today.WaitlistCap event attendance and let extra sign-ups join a waitlist that promotes people automatically, including guests and paid registrations.
Communications
@mentionsPull someone into a conversation with an @mention, and see which notifications reach them by push, by email, or in Heylo itself.Build community with communicationsSee how the five ways to communicate on Heylo work together: topic chats, event chats, announcements, direct messages, and benefits.Chat messagingFind out what you can send in a Heylo chat, from photos and videos to GIFs, reactions, replies, mentions, polls, and link previews.Deleting messagesDelete a message you sent, or as an admin delete anyone's message in a group or event chat, and see what readers are left with.Edit messagesFix a typo in a message you sent. Editing stays open to the sender for four hours, and the message carries an edited tag afterward.Event chatEvery event gets its own chat for hosts and attendees. See who can read and post, and where the conversation goes once it archives.Group chatJoin, leave, mute, or create a topic chat in your group, and see how moderators and auto-archiving keep the chats screen tidy.Group photo albumPhotos and videos from group and event chats collect in one album. See who can view them, which chats are excluded, and how to save them.Photos and videos: Size and multiplesSend up to nine photos or videos in a single chat message, at their original size and resolution, with nothing compressed along the way.PollsAsk your group a question and watch answers arrive live. Pick the chat that reaches the right people, and see what polls can and cannot do.Private group chatsCreate a chat only invited members can see, add or remove participants, and use the admin chat that every group starts with.ReactionsReact to any message or photo with an emoji, see who reacted, set your skin tone, and learn which notifications a reaction sends.Search chatsSearch your group's full message history, or one chat at a time, and see what is searchable and how far back each plan reaches.
Members
Event check-ins and host countsSee how event check-ins and hosting tally on each profile, and how the monthly attendance board ranks the top attendees.IcebreakersSet up to six prompts for your group, see how members answer them, and where those answers appear in profiles and search.Member directorySearch every profile in your group, and learn how the members tab orders new joins, recent updates, top attendees, and leaders.ProfilesSee what a profile holds: photos, a bio, interests, and a link, plus the answers specific to each group, and who can view it.
Payments
Cancel, change or pause membershipCancel a paid membership, switch plans, or pause billing, and see when each change takes effect and what happens to group access.CurrenciesSee the currencies Heylo can collect payments in, and what it costs when the payment currency differs from your bank account currency.Event donationsTurn on sliding scale donations so members can contribute during registration, while your event stays open to everyone who cannot pay.Paid event ticketsCharge for an event, set the cancellation period that decides when cards are billed, and change the price as registration fills up.Past due membersSee what happens when a member's card fails, how long the grace period lasts, and when the membership is treated as canceled.Refunds and disputesOnly a group's admins can issue a refund. Heylo returns the full payment in 5 to 10 days and refunds its own platform fee to the group.
Safety, security, privacy, and admin controls
Data and payments storage, privacy, and encryptionSee where your group's data lives, who at Heylo can reach it, how messages are stored, and how member payment details are kept secure.Reporting inappropriate behaviorReport a member from their profile or a chat when something is wrong. See how the Heylo team reviews reports and what happens next.
Organization
About Heylo
Accessible Countries and LanguagesSee where Heylo works and which languages it speaks: the web in all compliant geographies, mobile in 100+ countries, four languages.Availability and Devices: iOS, Android, WebFind out where you can use Heylo: the iOS and Android apps, mobile web, and desktop browsers, with everything you do synced across devices.Contact the Heylo TeamReach the Heylo team through Support Chat, email, or Instagram, and find where to read what shipped in each release of Heylo.Heylo’s referral programShare your referral link and earn $50 when the group you refer activates on Heylo, paid out through Venmo, PayPal, or Heylo credit.PricingSee what Heylo includes for free, what Heylo Pro adds, how an admin manages or cancels the subscription, and how Enterprise is priced.
For brands
Sponsor a group on HeyloSend a request from a group's sponsor link, agree on a specific offer with the group, and you are billed only for groups that accept and deliver.Send sponsorship offersYou set the price, the term, and the deliverables for each sponsorship, and only the groups that accept your offer are ever billed.Fund a campaign and billingYou are billed only for the groups that accept and deliver. Each is charged at the start of its service period and credited or refunded if it does not deliver.Campaign metrics and reportingImpressions, reach, clicks, and the status of every deliverable your groups submit, in real time.Brand kit and messagingYour logo, sponsor banner, campaign link, and messaging are what every group you sponsor works from, and they read the same in every group.Brand team and accountEveryone who works on your sponsorships gets their own sign-in to the brand dashboard, with the role you choose for them.
Still need help?
Contact us and we typically reply within one business day. Or message us in Heylo Support chat.