Updated Articles

Getting started

Last Updated: 01/29/2026
Onboarding best practices and communications

Last Updated: 01/29/2026 in Getting started

Onboarding your members onto Heylo is easy—and the more intentional you are, the better the results. The biggest mistake groups make is trying to keep using multiple platforms and slowly transition to Heylo. That only creates confusion and dilute...
Payments

Last Updated: 01/15/2026
Pricing: Platform and processing fees for payments

Last Updated: 01/15/2026 in Payments

Collecting payments on Heylo has two fees: Heylo’s platform fee and Stripe's processing fee. Heylo's platform fee depends on your plan. For base plan ($0/mo subscription), Heylo's platform fee is 5% + $0.59 USD per transaction, plus Stripe process...
Events

Last Updated: 12/19/2025

Organizing events in your Heylo group: Chronological ordering, search, and calendar view Heylo helps you organize events within your group and ensure a smooth experience for everyone involved. In this article, you’ll learn the process of cre...
Reminders and notifications

Last Updated: 12/19/2025 in Events

Heylo ensures all members have access to the key event information. When hosts create a new event or edit an existing one, they can save it silently or announce it to the group. And Heylo handles automated reminders to registered attendees . ...
Payments reporting

Last Updated: 12/18/2025 in Payments

Heylo makes it easy to track the success of your group’s paid membership program with clear, real-time reporting. Here's how to understand the data shown on your Group > Settings > Payments tab. Members At the top of the payments reporting ...
Hosts

Last Updated: 12/18/2025 in Events

Event Hosts make it easy to delegate event leadership without giving full group admin access. Hosts help run the event, communicate with attendees , and manage logistics—so events stay organized, professional, and well-run, even when multiple peo...
Communications

Last Updated: 12/18/2025
Event chat

Last Updated: 12/18/2025 in Communications

Event chats on Heylo provide a dedicated space for real-time communications with attendees. Hosts can reach everyone with real-time communications, and members can ask and answer their own questions. Whether planning logistics or sharing photos, e...