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Created On: 06/25/2023
in Payments Admins can issue payment refunds directly from Heylo. Simply navigate to the payment in the admin dashboard or on a paid event , and long press on the payment to refund. The paying member receives a full refund. Platform fees attributable to Hey...
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Created On: 06/25/2023
in Payments
Emailed receipts Payments for an event ticket or donation will receive an automated email receipt once the payment has been completed. Viewing and Downloading Your Payment Records and Receipts You can review all of your payments to Heylo...
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Created On: 06/25/2023
in Payments Tax depends on specific dynamics of the group, like legal structure and jurisdiction. We recommend speaking to a tax advisor for specific questions. For groups in the United States, Heylo will send 1099 forms when annual payment volumes exceed a ...
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Created On: 06/25/2023
in Payments
Payments can be made from anywhere in the world, allowing for international transactions with ease. Members can pay on the Heylo mobile app or website using debit card, credit card, and in some cases, Apple Pay. Apple Pay Apple Pay is av...
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Created On: 06/25/2023
in Payments
Collecting payments on Heylo has two fees: Heylo’s platform fee and Stripe's processing fee. Heylo's platform fee depends on your plan. For base plan ($0/mo subscription), Heylo's platform fee is 5% + $0.59 USD per transaction, plus Stripe proce...
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Created On: 06/25/2023
in Payments
Collect money in advance with paid event tickets on Heylo. Leaders use paid events on Heylo to organize volleyball tournaments, running challenges, brunches, parties, and family picnics. Not only do the extra resources enhance the event experienc...
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Created On: 06/25/2023
in Payments A paid member can change or cancel a membership any time. To cancel: Paid members can cancel their membership at any time without request or intervention. When a membership is canceled, the paid member retains any access or benefits associate...
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Created On: 06/25/2023
in Payments For groups coming from another membership platform, the group’s data can be transferred to Heylo seamlessly. Member info like payment timelines, check-in counts , or names can be uploaded with customized invites for each member. Existing payment...
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Created On: 06/25/2023
in Payments When a member’s credit card fails, they have 7 days to add a new payment card. The new payment card is automatically charged for the past balance, and there is no change to the billing period. If the member does not pay in the 7-day grace period, t...
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Created On: 06/25/2023
in Payments As groups grow and mature, costs increase, and leaders may need to adjust prices to stay financially sustainable. On Heylo, leaders have two options for applying a price increase: Increase for all members A global price increase is ideal when...